Terms & Conditions

These Terms and Conditions apply to all cleaning services provided by Clean & Cleanr (“we”, “us”, or “the Service Provider”) to the client (“you” or “the Client”).

By booking or engaging our cleaning services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.

1. Cleaning Services

Clean & Cleanr agrees to provide cleaning services as outlined in the agreed Scope of Work and/or service quotation provided to the Client.

The Scope of Work may include residential cleaning, deep cleaning, vacate cleaning, organisation services, window cleaning, mould treatment and removal, or other services agreed upon prior to the commencement of the service.

The Service Provider will make reasonable efforts to complete the agreed Scope of Work within the quoted timeframe. Additional work requested by the Client, or work that falls outside the agreed Scope of Work, may incur additional charges.

2. Cleaning Products and Equipment

Clean & Cleanr uses a range of professional and household cleaning products and equipment appropriate for the surfaces and services being undertaken.

Products may include:

Microfibre spin/spray mop — suitable for mopping most hard floor surfaces.
Microfibre cloths — high-quality, machine-washable cloths used for dusting and cleaning surfaces.
Toilet cleaner — One Shot Thick.
Multi-purpose cleaner — a diluted solution of vinegar, Palmolive Original dishwashing liquid and water, used for hard surfaces.
Floor cleaner — Selleys Floor Cleaner.
Glass and mirror cleaner — a diluted solution of vinegar, Palmolive Original dishwashing liquid and water.
Hard water and calcium build-up treatment — One Shot Thick may be used where appropriate, together with a microfibre cloth and/or non-scratch scourer.
Mould remover — Selleys Rapid Mould Killer, used with a grout brush where appropriate.
Oven cleaner — Selleys Oven Cleaner and/or Gumption, used with a non-scratch scourer and/or paint scraper where appropriate.
Grout cleaner — Gumption and/or One Shot Thick, used with a grout brush where appropriate.

The Client is responsible for notifying Clean & Cleanr before the service of any surfaces, materials, finishes, allergies, sensitivities or other circumstances that may require specific cleaning products or methods.

Clean & Cleanr will take reasonable care when selecting and using cleaning products. However, we cannot guarantee the removal of permanent stains, existing damage, discolouration, deterioration, mould staining, calcium build-up or other conditions that cannot reasonably be removed through standard cleaning methods.

3. Pricing and Payment

The Client agrees to pay the amount quoted by Clean & Cleanr for the agreed services.

Invoices are issued following the completion of the service unless otherwise agreed.

Payment is due within 24 hours of the invoice being received.

Additional services or work outside the original Scope of Work may be charged separately where agreed with the Client.

4. Cancellations and Rescheduling

For ongoing/regular cleaning services, the Client must provide at least 2 days' written notice to cancel a scheduled service.

If an ongoing service is cancelled within 2 days of the scheduled cleaning date, a $50 cancellation fee will apply.

For one-off cleaning services, the Client must provide at least 1 day's written notice to cancel a scheduled service.

If a one-off service is cancelled within 1 day of the scheduled cleaning date, a $50 cancellation fee will apply.

The cancellation fee will not apply where the Client chooses to reschedule the service to another mutually agreed date before their next scheduled service, subject to availability.

Clean & Cleanr reserves the right to charge the applicable cancellation fee where insufficient notice is provided.

5. Access to the Property

The Client is responsible for ensuring Clean & Cleanr has safe and reasonable access to the property at the scheduled time.

Where keys, access codes or other entry arrangements are required, these must be provided prior to the scheduled service.

If Clean & Cleanr is unable to access the property at the agreed time due to circumstances within the Client's control, the service may be treated as a cancellation and the applicable cancellation fee may apply.

6. Existing Damage and Liability

The Client acknowledges that Clean & Cleanr is not responsible for pre-existing damage, deterioration, faulty materials, defective surfaces, loose fixtures, poorly maintained items or damage that occurs as a result of the existing condition of the property or item being cleaned.

Clean & Cleanr will take reasonable care when performing cleaning services.

To the extent permitted by law, Clean & Cleanr is not liable for loss or damage arising from the provision of cleaning services, except where such loss or damage is directly caused by our negligence, wilful misconduct or another circumstance for which liability cannot legally be excluded.

Clients should notify Clean & Cleanr of any fragile, valuable, delicate or damaged items before cleaning begins.

7. Mould Treatment and Removal

Mould treatment and removal services are subject to an additional $50 biohazard fee.

The Client acknowledges that mould may be caused by underlying issues such as moisture, condensation, leaks, inadequate ventilation or structural problems.

Clean & Cleanr's mould treatment is intended to clean and treat visible mould. It does not guarantee that mould will not return where the underlying cause remains.

Where mould is extensive or presents a potential health or safety risk beyond the scope of our standard service, Clean & Cleanr may decline or discontinue the service.

8. Service Limitations

Cleaning results may vary depending on the age, condition and material of the property or item being cleaned.

Clean & Cleanr does not guarantee the complete removal of:

Permanent stains
Paint, rust or chemical damage
Permanent discolouration
Heavy calcium or mineral build-up
Burn marks
Scratches or existing surface damage
Long-term grime or deterioration
Mould that has permanently stained a surface
Damage caused by previous cleaning methods or products

Where an item or surface cannot be safely cleaned without risking damage, Clean & Cleanr reserves the right not to perform that part of the service.

9. Client Responsibilities

The Client agrees to:

Provide accurate information about the property and requested services.
Inform Clean & Cleanr of any fragile, damaged or sensitive surfaces.
Provide safe access to the property.
Secure valuables and personal belongings where appropriate.
Ensure pets are safely secured where necessary.
Inform Clean & Cleanr of any known hazards or conditions that may affect the safety of the cleaner.
Pay invoices within the required payment period.

10. Safety

Clean & Cleanr reserves the right to refuse or discontinue a service where the working environment is considered unsafe.

This may include circumstances involving dangerous substances, excessive biohazards, unsafe structural conditions, aggressive animals, infestations, or other hazards that could reasonably place the cleaner at risk.

Where possible, Clean & Cleanr will discuss the circumstances with the Client before discontinuing the service.

11. Complaints and Concerns

If you are dissatisfied with any aspect of the cleaning service, please contact Clean & Cleanr as soon as reasonably possible following the service.

We will review the concern and, where appropriate, work with the Client to determine a reasonable resolution.

12. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.

Any dispute arising in connection with these Terms and Conditions will first be discussed between the Client and Clean & Cleanr in an attempt to reach a reasonable resolution.

Nothing in these Terms and Conditions is intended to exclude or limit any rights or remedies available to the Client under applicable Australian consumer law.

13. Acceptance of Terms

By booking, confirming or receiving services from Clean & Cleanr, the Client acknowledges that they have read, understood and agreed to these Terms and Conditions.

These Terms and Conditions may be updated from time to time. The version applicable to a booking will be the version in effect at the time the service is confirmed.

Clean & Cleanr — The difference is clear.

Terms & Conditions

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These Terms and Conditions apply to all cleaning services provided by Clean & Cleanr (“we”, “us”, or “the Service Provider”) to the client (“you” or “the Client”).

By booking or engaging our cleaning services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.

1. Cleaning Services

Clean & Cleanr agrees to provide cleaning services as outlined in the agreed Scope of Work and/or service quotation provided to the Client.

The Scope of Work may include residential cleaning, deep cleaning, vacate cleaning, organisation services, window cleaning, mould treatment and removal, or other services agreed upon prior to the commencement of the service.

The Service Provider will make reasonable efforts to complete the agreed Scope of Work within the quoted timeframe. Additional work requested by the Client, or work that falls outside the agreed Scope of Work, may incur additional charges.

2. Cleaning Products and Equipment

Clean & Cleanr uses a range of professional and household cleaning products and equipment appropriate for the surfaces and services being undertaken.

Products may include:

Microfibre spin/spray mop — suitable for mopping most hard floor surfaces.

Microfibre cloths — high-quality, machine-washable cloths used for dusting and cleaning surfaces.

Toilet cleaner — One Shot Thick.

Multi-purpose cleaner — a diluted solution of vinegar, Palmolive Original dishwashing liquid and water, used for hard surfaces.

Floor cleaner — Selleys Floor Cleaner.

Glass and mirror cleaner — a diluted solution of vinegar, Palmolive Original dishwashing liquid and water.

Hard water and calcium build-up treatment — One Shot Thick may be used where appropriate, together with a microfibre cloth and/or non-scratch scourer.

Mould remover — Selleys Rapid Mould Killer, used with a grout brush where appropriate.

Oven cleaner — Selleys Oven Cleaner and/or Gumption, used with a non-scratch scourer and/or paint scraper where appropriate.

Grout cleaner — Gumption and/or One Shot Thick, used with a grout brush where appropriate.

The Client is responsible for notifying Clean & Cleanr before the service of any surfaces, materials, finishes, allergies, sensitivities or other circumstances that may require specific cleaning products or methods.

3. Pricing and Payment

The Client agrees to pay the amount quoted by Clean & Cleanr for the agreed services.

Invoices are issued following the completion of the service unless otherwise agreed.

Payment is due within 24 hours of the invoice being received.

Additional services or work outside the original Scope of Work may be charged separately where agreed with the Client.

4. Cancellations and Rescheduling

For ongoing/regular cleaning services, the Client must provide at least 2 days' written notice to cancel a scheduled service.

If an ongoing service is cancelled within 2 days of the scheduled cleaning date, a $50 cancellation fee will apply.

For one-off cleaning services, the Client must provide at least 1 day's written notice to cancel a scheduled service.

If a one-off service is cancelled within 1 day of the scheduled cleaning date, a $50 cancellation fee will apply.

The cancellation fee will not apply where the Client chooses to reschedule the service to another mutually agreed date before their next scheduled service, subject to availability.

Clean & Cleanr reserves the right to charge the applicable cancellation fee where insufficient notice is provided.

5. Access to the Property

The Client is responsible for ensuring Clean & Cleanr has safe and reasonable access to the property at the scheduled time.

Where keys, access codes or other entry arrangements are required, these must be provided prior to the scheduled service.

If Clean & Cleanr is unable to access the property at the agreed time due to circumstances within the Client's control, the service may be treated as a cancellation and the applicable cancellation fee may apply.

6. Existing Damage and Liability

The Client acknowledges that Clean & Cleanr is not responsible for pre-existing damage, deterioration, faulty materials, defective surfaces, loose fixtures, poorly maintained items or damage that occurs as a result of the existing condition of the property or item being cleaned.

Clean & Cleanr will take reasonable care when performing cleaning services.

To the extent permitted by law, Clean & Cleanr is not liable for loss or damage arising from the provision of cleaning services, except where such loss or damage is directly caused by our negligence, wilful misconduct or another circumstance for which liability cannot legally be excluded.

Clients should notify Clean & Cleanr of any fragile, valuable, delicate or damaged items before cleaning begins.

7. Mould Treatment and Removal

Mould treatment and removal services are subject to an additional $50 biohazard fee.

The Client acknowledges that mould may be caused by underlying issues such as moisture, condensation, leaks, inadequate ventilation or structural problems.

Clean & Cleanr's mould treatment is intended to clean and treat visible mould. It does not guarantee that mould will not return where the underlying cause remains.

Where mould is extensive or presents a potential health or safety risk beyond the scope of our standard service, Clean & Cleanr may decline or discontinue the service.

8. Service Limitations

Cleaning results may vary depending on the age, condition and material of the property or item being cleaned.

Clean & Cleanr does not guarantee the complete removal of:

Permanent stains

Paint, rust or chemical damage

Permanent discolouration

Heavy calcium or mineral build-up

Burn marks

Scratches or existing surface damage

Long-term grime or deterioration

Mould that has permanently stained a surface

Damage caused by previous cleaning methods or products

Where an item or surface cannot be safely cleaned without risking damage, Clean & Cleanr reserves the right not to perform that part of the service.

9. Client Responsibilities

The Client agrees to:

Provide accurate information about the property and requested services.

Inform Clean & Cleanr of any fragile, damaged or sensitive surfaces.

Provide safe access to the property.

Secure valuables and personal belongings where appropriate.

Ensure pets are safely secured where necessary.

Inform Clean & Cleanr of any known hazards or conditions that may affect the safety of the cleaner.

Pay invoices within the required payment period.

10. Safety

Clean & Cleanr reserves the right to refuse or discontinue a service where the working environment is considered unsafe.

This may include circumstances involving dangerous substances, excessive biohazards, unsafe structural conditions, aggressive animals, infestations, or other hazards that could reasonably place the cleaner at risk.

Where possible, Clean & Cleanr will discuss the circumstances with the Client before discontinuing the service.

11. Complaints and Concerns

If you are dissatisfied with any aspect of the cleaning service, please contact Clean & Cleanr as soon as reasonably possible following the service.

We will review the concern and, where appropriate, work with the Client to determine a reasonable resolution.

12. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia.