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Clean & Cleanr respects your privacy and is committed to protecting the personal information you provide to us.
 

This Privacy Policy explains how we collect, use, store and protect your personal information when you contact us, request a quote, book a cleaning service, use our website or otherwise interact with Clean & Cleanr.
 

1. Information We Collect

Depending on how you interact with Clean & Cleanr, we may collect information including:

• Your name

• Phone number

• Email address

• Property address

• Billing and payment information

• Details about the cleaning services you request

• Information about your property that is relevant to providing our services

• Information provided when you contact us or submit an enquiry

• Feedback, reviews or other communications you provide

• Website usage information, such as information collected through cookies or similar technologies

We only collect information that is reasonably necessary for operating our business and providing our services.

2. How We Collect Your Information

We may collect personal information when you:

• Submit an enquiry through our website

• Request a quote

• Book or purchase a cleaning service

• Contact us by phone, email, social media or other communication channels

• Complete a form

• Make a payment

• Provide feedback or a review

• Interact with our website

Where reasonably practical, we will collect personal information directly from you.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests

• Provide cleaning and related services

• Prepare quotes and invoices

• Process payments

• Schedule and manage appointments

• Communicate with you about your booking or services

• Confirm access arrangements for your property

• Respond to complaints or service concerns

• Improve our services and customer experience

• Send promotional or marketing communications where you have consented to receive them

• Meet our legal, accounting and administrative obligations

• Protect the security and integrity of our business and website

We will not use your personal information for purposes unrelated to the services we provide unless permitted or required by law.

4. Marketing Communications

From time to time, Clean & Cleanr may send promotional information, including updates about our services, special offers, competitions or other business announcements.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.

Opting out of marketing communications will not prevent us from contacting you about bookings, invoices, payments or other matters relating directly to services you have requested.

5. Sharing Your Information

We may share your personal information where reasonably necessary to operate our business and provide our services.

This may include sharing information with:

• Payment providers

• Accounting and invoicing software providers

• Website and hosting providers

• Business administration or technology providers

• Contractors or staff who require relevant information to perform the requested service

• Professional advisers where reasonably necessary

• Government agencies, regulators or law enforcement where required or permitted by law

We do not sell your personal information to third parties.

Where we engage third-party service providers, we take reasonable steps to ensure that your information is handled appropriately.

6. Payment Information

Payments may be processed through third-party payment providers.

Clean & Cleanr does not generally store complete payment card details. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

7. Website Cookies and Analytics

Our website may use cookies and similar technologies to help provide functionality, understand how visitors use the website and improve the user experience.

Cookies may collect information such as:

• Browser type

• Device information

• Pages visited

• Approximate location

• Time spent on the website

• Website interactions

You may be able to manage or disable cookies through your web browser settings. Some website features may not function correctly if certain cookies are disabled.

8. Social Media

Clean & Cleanr may operate social media accounts and may receive information when you interact with our social media pages.

If you communicate with us through social media, your information may also be subject to the privacy policy of the relevant social media platform.

We may share business-related content, photographs or customer reviews on our website or social media where appropriate and where we have obtained the necessary permission.

9. Security of Your Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of storing or transmitting information electronically can be guaranteed to be completely secure.

You should contact us immediately if you believe your personal information has been accessed or disclosed without authorisation.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, resolve disputes and comply with legal, accounting and tax obligations.

When information is no longer required, we will take reasonable steps to securely delete or destroy it.

11. Accessing and Correcting Your Information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details provided below.

We may need to verify your identity before providing access to or making changes to your personal information.

12. Privacy Concerns and Complaints

If you have a question, concern or complaint about how Clean & Cleanr handles your personal information, please contact us.

We will review your concern and take reasonable steps to resolve the matter.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

13. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, payment providers or other services.

Clean & Cleanr is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

Any updated Privacy Policy will be published on this page with a revised effective date.

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Clean & Cleanr — The difference is clear.